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The OMA Insurance has transitioned to Manulife

Sun Life Assurance Company of Canada sold and exited its creditor and affinity business to Canadian Premier Life Insurance Company. OMA insurance products fell under the affinity business, and this was the part of its business that provided benefits to OMA members. The OMA was not consulted in this decision and this transaction was completed on Feb. 1, 2023. The OMA advocates for the well-being of our members and, as such, went to market and evaluated the insurance options available. The OMA accepted an offer from The Manufacturers Life Insurance Company (Manulife), approved by both the OMA Insurance and OMA Boards, to continue to provide the same excellent service our members have come to expect, as of Sept. 1, 2023.

Why choose OMA Insurance.

Please watch this video to learn how to set up your Manulife ID. The Manulife ID Infographic provides a checklist to set up your Manulife ID and access your Health & Dental, Life and Living Benefits policies.

Need advice? Our expert insurance advisors are here to help.

For assistance with:

  • Status of new applications
  • Information on existing group policies
  • Changes to your coverage
  • Underwriting
  • Claims
  • Setting up your Manulife ID
  • Billing and premiums
  • Health and Dental co-pay

Contact Manulife’s dedicated call centre exclusive for OMA members: 

Toll-free: 1-888-596-8881

For support on:

  • New Insurance products and services
  • Permanent Life Insurance
  • Individual Insurance
  • Information on other products and services
  • To get help with applying for new insurance coverage or support on insurance product

Contact OMA Insurance:

Toll-free: 1-800-268-7215 
(Please listen to all options to select option 3 for OMA Insurance advisory support)



Frequently asked questions

There is no stability clause or pre-existing condition exclusion under the Emergency Travel Plan in policy 50131 or 17884. The coverage that you had with the previous provider remains unchanged. OMA Health and Health Plus plans cover the cost of emergency medical travel expenses for the first 90 days of travel (if you are under age 70) or for the first 30 days of travel (if you are age 70 or over) while outside your home province up to a lifetime maximum of $2 million per insured person.

However, there are other limits and exclusions. For full details under this benefit, OMA members should refer to their Certificate of Insurance and Your Benefits under “Emergency Medical Travel Assistance and Referred Services”. Benefit coverage and limitations may be subject to change, by agreement with the OMA in the future.

There are also a range of other options available. Through our partnership with Manulife, OMA Travel Insurance is available should you need to supplement your existing travel coverage. Get a quote and coverage details by calling Manulife toll free at 1-877-505-9371. Learn more

There is no mobile app available. You can submit claims from your Manulife SecureServe® portal from a web browser on your phone or tablet.

If you terminated coverage prior to September 1, 2023, then coverage cannot be viewed on Secureserve®. You can view coverage details and payment history from September 1, 2023 onward. If coverage is terminated after September 1, 2023, there is a 12-month period of time where you can still submit claims and view the coverage.

You can request documents and your benefit card by emailing or by calling us at 1-888-596-8881.