The OMA Insurance has transitioned to Manulife

Sun Life Assurance Company of Canada sold its creditor and affinity business to Canadian Premier Life Insurance Company. OMA insurance products fall under the affinity business, and this is the part of its business that provides benefits to OMA members. The OMA was not consulted in this decision and this transaction was completed on Feb. 1, 2023. The OMA advocates for the well-being of our members and, as such, went to market and evaluated the insurance options available.  The OMA accepted an offer from The Manufacturers Life Insurance Company (Manulife), approved by both the OMA Insurance and OMA Boards, to continue to provide the same excellent service our members have come to expect, starting on Sept. 1, 2023.

Your current policy remains in force, which means that there will be limited impact to your coverage. We urge you to read your notice of change and/or certificate for the specific policy contract terms of your coverage.

The change is effective Sept. 1, 2023.

Yes, Manulife has access to your policy information. Should you need help, please contact 1.888.596.8881.

Premiums will be available on your statements from Manulife. Please note that the billing cycle time has adjusted to be 30 days in advance. Securian withdrew premiums in order to ensure no interruption of coverage until the end of August, and Manulife withdrew premiums to ensure continuance of coverage, in the event of a claim. 

Please contact Manulife at 1-888-596-8881. If you are on claim with Securian, they will be communicating with you directly, on how to stay connected.

Communications from Manulife were sent by email, and by mail for those members whom we do not have an email address. If you have not received any communication, please contact Manulife Customer Care Centre at 1-888-596-8881.

Your new Manulife drug card has already been sent by mail. If you have not received it, please contact Manulife at 1-888-596-8881.

There is no mobile app available. You can submit claims from your Manulife SecureServe® portal from a web browser on your phone or tablet.

We recommend you speak with an OMA Insurance advisor to learn more about your insurance options to then decide on your next steps.

Please contact Manulife at 1-888-596-8881, they will provide you with the necessary assistance and address any inquiries you may have.

Your existing Disability and/or POE claim, incurred prior to September 1, 2023, will continue to be paid by Securian. Securian will be reaching out to all members on claim in the upcoming weeks.