Emergency Travel Assistance

As a physician, you know the value of having the right protection when travelling — from anti-viral shots to stomach medication to sunscreen. But it’s just as critical to protect your finances, especially considering the staggering costs of a medical emergency outside your home province or your home country.

Emergency travel insurance makes a world of sense for both you and your loved ones. After all, travel is meant to enhance your lifestyle, not drain the funds you rely on to maintain it. Sign in to your Sun Life account to request your Medi-Passport card.

A medical emergency while travelling can be unexpected and costly but with the emergency medical coverage under the Health and Health Plus benefit, you’re covered for:

• 100 per cent of the cost of emergency services while outside your home province

• Lifetime maximum of $2,000,000 per insured person

• Coverage for pre-existing medical conditions with no exclusions

• Coverage for the first 90 days of travel if under age 70

• Coverage for the first 30 days of travel if age 70 or over

Eligibility

Your travel benefits and Medi-Passport are in effect only if you are covered by health benefits provided by OMA Insurance. Your spouse and children are also covered provided they are dependents under your health plan. 

What is covered?​ 

Your travel benefit covers you for emergency medical services, including: 

• Services and supplies while in hospital

• Outpatient and physicians’ services

• Ground ambulance service to the nearest hospital

• Transportation to the province where you live for medical treatment, as appropriate

• Hotel accommodation and meals if you have been released from hospital but Allianz Global Assistance determines you are not yet able to travel

What to do in a medical emergency

You, or someone with you, must call the Allianz Global Assistance 24-hour operations centre before receiving medical care. 

In the event of a medical emergency, contact Allianz Global Assistance (have your number ready):

1-800-511-4610 (toll-free in Canada or the United States)
1-519-514-0351 (collect from elsewhere in the world) 

Give Allianz Global Assistance the information on your travel card and describe the situation. Stay in touch with Allianz Global Assistance throughout the emergency, until they confirm that you no longer need to do so. Be sure to give them your hospital, hotel or another telephone number so they can stay in touch.  

Limits on Emergency Travel Assistance coverage 

Allianz Global Assistance reserves the right to suspend, curtail or limit its services in any area, without prior notice, because of: 

• A rebellion, riot, military up-rising, war, labour disturbance, strike, nuclear accident, terrorism or an act of God

• The refusal of authorities to permit Allianz Global Assistance to fully provide service to the best of its ability during any such occurrence

If you are uncertain about your coverage, please contact the Sun Life prior to travel. For a complete list of exclusions and limitations, including liability payment, please visit mysunlife.ca or review your certificate.

How to make a claim

In order for a claim to be processed for out of province/out of country expenses, the following is required:​

• Sun Life Extended Health Care Claim Form

• Original itemized bills with proof of payment for expenses. Please keep copies of all bills for your records

• Medical records associated with the claim submission

• In order to prove your departure and return dates, please provide any supporting originals such as gas receipts, airline tickets, letter from your employer and/or credit card statements

• Completed and signed HIPAA Privacy Form and Provincial or Territorial Health Insurance Plan Form​​​

OMA Health and Health Plus is underwritten by Sun Life Assurance Company of Canada. Sun Life Assurance Company of Canada is the insurer of this product and is a member of the Sun Life group of companies. For inquiries, please call Sun Life’s Client Care Centre at 1-800-758-1641, Monday to Friday, 8 a.m. to 8 p.m. ET. or visit www.sunlife.ca.

For complete details regarding coverage, please see the terms and conditions of Policy 17884. If there is any conflict between this document and the wording of the policies (or the certificate), the wording of the policies will govern. A copy of the policy may be requested.

Exclusions and limitations may apply.