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OPIP - SEC Overwatch

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Security Evacuation Coverage - Overwatch

For general inquiries about the Overwatch program contact or call 416.594.3044.

For inquiries about travel alerts, security concerns, pre-travel advisories, etc contact Drum Cussac at: or call 011 44 1202 937 401

To register for the service, visit:


There are essentially two service components that make up the Overwatch service provided to OPIP-insured OMA members.  ​

​​​1. Mobile App solution

Available for use regardless of destination, this mobile app will enable you to access travel risk alerts specific to your itinerary, immediate access to the crisis response centre and an SOS alert button for emergencies. The app can be downloaded from all stores – iTunes, Google and Windows.

If your itinerary is not yet finalized you can contact Drum Cussac for more information and advice at 011 44 1202 937 401 (UK) or You may request a call back if that is more convenient for you.​

To register your journey and gain access to the Drum Cussac mobile app:

  1. Click on the URL:
  2. Complete the web-based Itinerary Capture Form (see sample below) and click the Capture Itinerary icon.
    Screenshot of online Itinerary Capture Form
  3. You will receive a Welcome email (see sample below) from Drum Cussac which will contain log-in credentials for the Drum Cussac mobile app. This Welcome email will be linked to your travel itinerary. You will only receive the Welcome email once, as long as your traveller credentials remain the same for any subsequent journeys (first name, last name, and Email address).
    Screenshot of sample Welcome Email
  4. Click the unique link for your device of choice to download the mobile app (Android / Apple / Windows).​​​​​
  5. Log-in to the app using the Company ID, Username and Password provided in the Welcome Email.

Registering​ Your Iti​​​nerary​

For each trip you record using the Itinerary Capture Form, you will receive a Pre-Travel Email 5-days prior to the start of your journey which will contain relevant specific country security information.

Screenshot of registered itinerary

Upon arrival at the travel destination, you will receive an email asking you to confirm your arrival which can be done by clicking on the link contained within the email. This will in turn inform the response centre that you have arrived at your destination.

Screenshot of Arrival Confirmation Email

If you fail to confirm your arrival within the pre-determined timeframe of 60 minutes the response centre will contact you to ensure your safe arrival.

Should you wish to update your current location, pressing the check in button on the mobile app will send a notification to the system and the response centre.

2. Overwatch - Response Monitored​

​​Screenshot of Overwatch App

The purpose of this service is to provide physicians travelling to Extreme/High risk destinations with an added layer of security information/advice prior to, during and post travel.

Travellers will also be closely monitored by a 24/7 crisis response centre should assistance be required or a security related emergency arise.

In the event that your destination is to one of the below listed countries then the following procedure should be adopted:

Countries of extreme high risk (as of March 1, 2016):
  • Central African Republic
  • Somalia​
  • Syria
Countries of high risk (as of March 1, 2016)
  • Iraq
  • Haiti
  • Venezuela
  • Colombia
  • Western Sahara
  • Mali
  • Guinea
  • Guinea-Bissau
  • Cote d'Ivoire
  • Burkina Faso
  • Togo​​​
  • Afghanistan
  • Niger
  • Nigeria
  • Chad
  • Libya
  • Egypt
  • Sudan
  • South Sudan
  • Congo
  • D.R Congo
  • Eritrea
  • Yemen
  • Lebanon
  • Zimbabwe
  • Burundi
  • Ukraine
  • Uzbekistan
  • Pakistan
  • Bangladesh
  • Papua New Guinea

Risk ratings for countries can change so if there is any doubt please contact the crisis response centre at 011 44 1202 937 401 or for current risk rating.

Complete the Overwatch Travel Form​ and send it via email it to the crisis response centre using the address on the form. This will provide Drum Cussac with sufficient information to enable them to contact you and monitor your travel itinerary during the trip.​

If you are planning a trip please vi​sit,​.

S​​ecurity Evacuation Service

Should you feel threatened or in danger, or are required to be evacuated you should contact the crisis response centre immediately at 011 44 1202 937 401 or to seek guidance and advice. You will be given assistance and instructions of any evacuation plan. The information provided on the Overwatch pre-travel form becomes extremely useful should this event occur so please take the time to fully answer any questions prior to your trip.

In the event of hostile or dangerous conditions while you are on a trip outside of Canada and an emergency situation arises the Drum Cussac will use its best efforts to attempt to arrange for the evacuation of you to the nearest safe and acceptable location up to a maximum of $100,000 per trip.

Evacuation services will be provided from an international airport designated by Drum Cussac security personnel. Evacuation decisions will be made by security personnel, in consultation with interested governments, security analysts, the insurance company and/or the member. In the event that evacuation becomes impractical due to hostile or dangerous conditions, Drum Cussac will use resources at its disposal to maintain contact with you until evacuation becomes practical or the emergency due to hostile or dangerous conditions has ended.

About Drum Cussac​

International companies and organisations worldwide choose Drum Cussac to protect their personnel, assets, profitability and reputation. They currently protect over 11 million lives in some of the world's highest risk environments. Our mission is to safeguard our clients by integrating best-in-class information technology with deep operational security capability.