Example Dr. Scott took his car to be detailed at a local detailing shop. When he picked up the car, there was a large scratch that had not been there when he dropped it off. He confronted the manager of the shop about it who claimed that the scratch was already there. Dr. Scott called the Legal Advice Helpline and his case was evaluated.
A lawyer was assigned and negotiations with the auto body shop were initiated. The case was settled out of court with the company agreeing to repair the scratch and pay for a rental car while this was being done. Dr. Scott paid nothing for the lawyer who assisted him.